Grablix - Hug Me Forever Necklace

1. Eligibility for Return

You are eligible to return a product within 5 days of delivery, provided:

-unused, unopened, and in original condition.

-tags, labels, packaging, and protective wraps must be intact.

🔔 Note: Items mentioned as "non-returnable" on the product page are not eligible.

2. How to Initiate a Return

-To request a return, please email us at help.grablix@gmail.com within 5 days of receiving the item. Include:

-Photos of the product and packaging

-Reason for return (Our team will review the reason)

📩 Our support team will review your request and get back to you within 24–48 hours.

3. Return Shipping

-Return shipping is to be arranged and paid by the customer unless the item is defective or damaged.

-Damaged or incorrect item, we’ll cover the shipping or arrange a pickup wherever possible.

4. Refund Processing

-Once your returned item is received and inspected:

-We will notify you via email regarding the approval or rejection of your refund.

-If approved, your refund will be processed to your original payment method within 5–7 working days.

5. Exchanges

-If you received a defective, damaged, or wrong item, we’re happy to exchange it. Email us at help.grablix@gmail.com within 48 hours of delivery, with clear photos. We’ll arrange a replacement or full refund.

6. Non-Refundable Items

Certain items are not eligible for return/refund:

-Mentioned with “No Return” on the product page

-Custom-made or personalized items

-Products showing signs of use, tampering, or missing packaging

For any questions, feel free to contact us at help.grablix@gmail.com or through the “Contact Us” page. We're always here to help.

1. What is the size or dimension of the product?
Each product varies in size. You can find exact measurements in the product description on each product page. If you still have questions, feel free to contact us.

2. Are your products made of good-quality materials?
Yes! We only source products made from high-quality, durable materials—whether it's real wood, premium-grade plastic, or skin-safe fabric. We avoid cheap alternatives to ensure you get lasting value.

3. Is there a return policy?
Yes, we offer a 5-day return window if the product is unused, in its original packaging, with all tags and labels intact.

4. What if I receive a damaged or defective item?
We’re here to help! If your item arrives damaged or defective, email us at help.grablix@gmail.com within 48 hours of delivery. We’ll offer a free replacement or a full refund, no hassle.

5. How do I track my order?
Once your order is shipped, you’ll receive an email or SMS with a tracking link. You can use this to check where your package is in real-time.

6. Are your products suitable for children?
Many of our items are child-friendly (like savings boxes and organizers). Always check the product page for age suitability or supervision recommendations.

7. Can I wash or clean it?
We recommend wiping it gently with a dry or slightly damp cloth. Avoid using water or chemicals, as it’s made from natural wood.

8. Is this a good gift item?
Absolutely! We curate a wide range of gift-worthy items across categories—whether it's for birthdays, festivals, or thoughtful surprises.

9. Can I get a replacement if I don’t like the design?
Unfortunately, we don’t offer replacements for design preference. But if the product is unused and in its original condition, you may return it within 5 days as per our return policy.

10. How long does delivery take?

We usually ship within 1–2 business days, and delivery takes 4–7 days depending on your location in India.