Refund Policy

🧾 Return & Refund Policy

We want you to love your experience with our products. If something isn't right, we’re here to help — but we also want to be clear about how refunds work.

âś… 1. Eligibility for Refund/Replacement
You may request a refund or replacement only if:

  • The item received is damaged, defective, or different from what you ordered.
  • Your request is made within 5 days of delivery.
  • Unboxing video is must.

đź“© 2. How to Initiate a Refund/Replacement

  • Email us at help.grablix@gmail.com within 5 days of delivery.
  • Include your order number and a short description of the issue.
  • Attach clear photos or videos showing the damage/defect.

đźš« 3. Order Cancellations
Once an order is placed, it is processed immediately.
📌 Cancellation or refund requests for “change of mind” or “don’t need it now” will not be accepted.

📦 4. Return Shipping

  • If the product is damaged/defective, we cover the return or replacement.
  • For all other valid returns, the customer is responsible for return shipping.

đź’° 5. Refund Processing

  • Once your return is received and inspected, we’ll notify you.
  • We offer 5 days return, if the product is damaged or defective 
    Exchange/Replacement deliveries will be done within 5-7 Business days.
  • Approved refund will be processed and credited to the original payment method within 5-7 Business days.

đźš« 6. Non-Refundable / Non-Returnable Items

  • Orders cancelled after payment without product issues.
  • Custom-made or personalized items.
  • Items not returned in original condition or packaging.

Still have questions?
📩 Email us anytime at help.grablix@gmail.com – we’re always here to help!