Refund Policy
🧾 Return & Refund Policy
We want you to love your experience with our products. If something isn't right, we’re here to help — but we also want to be clear about how refunds work.
✅ 1. Eligibility for Refund/Replacement
You may request a refund or replacement only if:
- The item received is damaged, defective, or different from what you ordered.
- Your request is made within 5 days of delivery.
📩 2. How to Initiate a Refund/Replacement
- Email us at help.grablix@gmail.com within 5 days of delivery.
- Include your order number and a short description of the issue.
- Attach clear photos or videos showing the damage/defect.
🚫 3. Order Cancellations
Once an order is placed, it is processed immediately.
📌 Cancellation or refund requests for “change of mind” or “don’t need it now” will not be accepted.
📦 4. Return Shipping
- If the product is damaged/defective, we cover the return or replacement.
- For all other valid returns, the customer is responsible for return shipping.
💰 5. Refund Processing
- Once your return is received and inspected, we’ll notify you.
- If approved, your refund will be processed within 5–7 business days to your original payment method.
🚫 6. Non-Refundable / Non-Returnable Items
- Orders cancelled after payment without product issues.
- Custom-made or personalized items.
- Items not returned in original condition or packaging.
Still have questions?
📩 Email us anytime at help.grablix@gmail.com – we’re always here to help!